Frequently Asked Questions

This Agreement was last modified on 1st September 2022

FAQ's & Answers

How do I know if my product is eligible for a refund and/or replacement?

Please call for the non returnable items to check if your product is eligible for a refund and/or replacement.

How long do I have to initiate my request for a refund or replacement?

You can initiate your request for refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then you have until the 12th to request a return.

How do I pack my return parcel to make sure it arrives in adequate condition?

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Amax packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box..

How long will it take to receive my replacement?

It will take between 5 and 22 days to send you the replacement product, depending on your location. Please refer to the product page on Amax for further information about delivery time.

Do I have to return all products in my order?

No, you do not have to return your whole order. It is fine just to return certain products.

Can I return my items after the return window as expired?

Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions 24/7 under