Welcome to our FAQ's!
Here, we have compiled a list of frequently asked questions to assist you in navigating your shopping experience with us. We understand that you may have queries, and we are here to provide you with the information you need. Take a moment to explore the answers to common inquiries about ordering, payments, shipping, returns, and more. If you can't find what you're looking for, please don't hesitate to contact our friendly customer support team for further assistance.
How do I place an order on your online store?
To place an order, simply browse our website, select the desired item(s), and add them to your cart. Proceed to the checkout page, where you can review your order and enter your shipping and payment details. Once you've confirmed the information, click "Place Order" to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including Bank Transfer,COD and sometimes alternative payment platforms like easypaisa or jazzcash.
Choose the option that suits you best during the checkout process.
Do you offer international shipping?
Yes, we offer international shipping to many countries. When you proceed to checkout, you can select your country from the available options. Please note that international shipping may be subject to additional fees or customs duties depending on your location.
What is your return and exchange policy?
We have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within 7 days of receiving the item for a refund or exchange. Please ensure the product is in its original condition and packaging. For more details, refer to our Returns and Exchanges page on our website.
How long does it take to process and ship an order?
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 5 business days. Shipping times vary depending on your location and the shipping method chosen during checkout. You can find estimated delivery times on our Shipping Information page.
Can I track my order once it has been shipped?
Absolutely! Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or through the designated courier's tracking service.
Are the images on your website true to the actual product?
We make every effort to ensure that the product images displayed on our website are as accurate as possible. However, please note that slight variations in color, size, or appearance may occur due to factors such as monitor settings or lighting conditions. We recommend referring to the product descriptions for more detailed information.
Do you offer customization or personalized jewelry options?
Yes, we offer customization or personalized jewelry options for select items. Look for our personalized jewelry collection or contact our customer support to inquire about specific customization options available for the product you're interested in.
What should I do if I receive a damaged or defective item?
We apologize for any inconvenience caused. In the rare event that you receive a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue by arranging a return, exchange, or providing a refund as per our policy.
How can I contact your customer support for further assistance?
We're here to help! You can reach our customer support team by [phone/email/live chat], which are available during our business hours. Visit our Contact Us page on our website for detailed contact information. We're committed to providing prompt and helpful assistance to ensure your shopping experience is exceptional.